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Vuforia Chalk by PTC: Extending Expert Reach

This WCVB news broadcast highlights a hometown Boston company, PTC, and how they are able to provide customers with a platform for remote support and expert mentorship through their Vuforia Chalk software. To have a specialist “on call” no matter where there are technology support needs holds the potential to transform businesses – especially as everything from networking equipment to industrial tooling to lifesaving medical devices becomes more complex. Further, given the dramatic shifts in working habits in the 2020s, having distributed experts working with various sites has quickly become the expectation, not the exception and Augmented Reality (AR) makes it all the more feasible.

Assignment Idea: Help Desk Heroics

Description

Information technology help desks have sprung up in almost every workplace across nearly every industry in the 21st century. As the typical worker combines more technology platforms, both provided by their employers and also inserted from home into their workflows, IT assistance to make everything work smoothly has become increasingly important.

For this assignment, you will put yourself in the shoes of these unsung heroes of the modern era. Take stock of the technology that is commonly used in your intended field of work. What are the “pain points” where platforms interact? What gaps exist in productivity because of un-integrated systems and services? How might you assist workers with AR-based support as they go about their day-to-day work?

Subject Areas

Business (Customer Service), Information Systems

Deliverables

  • definition of a specific industry or area of work
  • list of technology and tools in this profession
  • identification of challenges and opportunities within list of tech
  • flowchart describing potential support call in which AR is leveraged
  • audio recording acting out the support call, highlighting enhanced support (optional)